Dear Customers, As a family run business, Totally Tack is prioritising the health and wellbeing of our customers and employees.We understand that this is a worrying time and want to continue to provide all the essentials for your animal’s needs for as long as possible, delivering them to you safely. We are closely following the advice of Public Health England & Scotland, WHO and NHS introducing a wide variety of measures to minimise the impact to public health. We will be processing orders as normal, however, if anything changes, we will update this post. Take care and stay safe, from everyone at Totally Tack.
PLEASE NOTE: Due to an update to Microsoft Hotmail our order confirmation emails may end up in your spam or junk folder. To prevent this please add Totally-tack.com to your safe senders list.
Delivery is FREE on orders over £65.00.
For orders under £65.00 there is a delivery charge of £3.95 UK only. Please note delivery can take 3-5 working days, but is often quicker. Deliveries to non Mainland UK and Highlands may take 2-3 working days longer – if you want a faster delivery service please call us to arrange, as there will be an extra cost for courier services. Please call on 01373 228242 for a more accurate estimate if required.
Delivery to the Republic of Ireland £20.00
Delivery to Europe spilt into zones as follows:
Zone 1 £25.00
Belgium, France, Germany, Luxemburg, Netherlands, Rep Of Ireland
Zone 2 £26.00
Austria, Denmark, Liechtenstein,
Zone 3 £28.00
Czech Republic, Italy, Slovakia, Spain, Switzerland
Zone 4 £38.00
Estonia, Finland, Hungary, Poland, Portugal, Sweden, Slovenia
Zone 5 £55.00
Bulgaria, Croatia, Greece, Latvia, Lithuania, Romania, Montenegro
Zone 5 With Customs Clearance Charge £80.00
Bosnia, Iceland, Norway, Serbia, Australia up to 2kg £40.00
Cancellation Rights & Returns – UK and EU
If you live in the United Kingdom or another European Union country, you have a legal right to cancel your order, within 14 days, after you have received the goods to inspect them. Please note that in the case of clothes and accessories, “inspect” means to examine, and does not permit you or your horse to wear and use the items. Please see out item specific guidance below.
Free delivery offers are subject to purchase, goods delivered under any such offer that are returned for a refund will incur a £4.95 charge to cover our carriage costs to you. Exchange postage will be charged at £3.95 for all orders, please either enclose this with your request or we will call you for payment. If a return is made for goods in an order that qualified for free postage, then the cost of £3.95 will be deducted from any refunds that reduce the value of the initial order to less than £65.00.
Please note that no statutory cancellation rights apply to goods that have been made specifically to your requirements, design or measurements.
Please note that you are under a legal duty to take care of the product, and this includes all packaging and labelling. Care must be taken to ensure that the goods remain in the best possible condition and boxed items must be returned in a bag or another box.
Please take particular care with items which are easily damaged. If you need guidance on the best way to try any item without damaging it, please contact us. When trying on goods it should be reasonably apparent before fully trying on the goods whether they are likely to fit or not and you should not stretch goods or force zips or fastenings as this may damage the goods and cause injury to you or your horse. You must ensure that bits are not marked or placed in the horse’s mouth for hygiene reasons, if the bit is marked or damaged in anyway then we will be unable to accept your return under this policy.
Should you decide to return the goods you must notify us of cancellation in writing (by post to the address below, or by email to: email@example.com within 14 days of receipt of the goods. Following cancellation you are under a legal duty to not use the goods, and to take care of them.
You must return the goods to us securely packaged, in the condition in which they were received, at your cost, as soon as possible, with their original packaging. We will refund to your credit card, within 28 working days of receiving the goods, the sums paid by you in relation to them.